Do I get money back or a credit for a return?

Refunds will be processed in the same form of payment originally used for the purchase once the return shipment is received. Merchandise received without a receipt will be refunded in the same payment form at the current selling price. Boxes must be unopened and undamaged (unless they were received damaged). Contact lenses can also be returned up to 1-year after purchase if the original boxes are unopened and undamaged and its expiration date is still valid for more than 1-year from date of return.

Returns are accepted either at any FYidoctors location or by contacting our Customer Service team. All returns will use the original method of payment for the issuing of the refund.