Lydia Franklin
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Activity overview
Latest activity by Lydia Franklin-
Lydia Franklin commented,
Where do we send prescription information?
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Lydia Franklin created an article,
What are your warranty policies?
Warranty on lenses: We offer a 1-year scratch warranty that covers any defects in materials or workmanship and Anti-Reflective warranty on lifting, peeling, orange peel effect, etc. We offer a one-...
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Lydia Franklin created an article,
What is not covered by warranty?
Our warranty does not cover negligent damage or abuse inflicted on frame and lenses. Nor does it cover normal wear, tear, or breakage.
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Lydia Franklin created an article,
How long does it take my order to ship?
Our goal is to have your order delivered within 7 to 10 business days from the time you place your order (remote locations may take longer). We ship via Canada Post to ensure your order is delivere...
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Lydia Franklin created an article,
How do I track my order?
When your order ships, you will be sent an email confirmation which includes a tracking number and instructions on how to track your order online. Your order will remain trackable within 30 days ...
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Lydia Franklin created an article,
What is your shipping policy?
FYidoctors offers free shipping and handling on all orders. Orders can be shipped to an FYidoctors clinic for pick-up or delivered directly to you*. Our goal is to have your order delivered within ...
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Lydia Franklin created an article,
Do I get money back or a credit for a return?
Refunds will be processed in the same form of payment originally used for the purchase once the return shipment is received. Merchandise received without a receipt will be refunded in the same paym...
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Lydia Franklin created an article,
My glasses arrived damaged. What do I do?
We can help! You can either e-mail our customer service team at support@fyidoctors.com or call them at 1-855-960-3937. One of our customer care representatives will be more than happy to assist y...
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Lydia Franklin created an article,
What is your return policy?
We offer a 90-day satisfaction guarantee, which gives you a full refund. Returns are accepted either at a FYidoctors location or by contacting our customer service team at support@fyidoctors.com or...
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Lydia Franklin created an article,
How do I order lenses if I do not have a copy of my prescription?
If you are a patient of FYidoctors and have previously placed an order or registered through our clinics with one of our staff members, your prescription will automatically appear on the prescripti...