General

• How do I order lenses if I do not have a copy of my prescription?
• Do I need a prescription to place an order?
• How can I visit your clinic?

Frames and Lenses

• What can you do if my frame doesn't fit?
• How do I clean my lenses?
• Can I buy frames without prescription lenses?

Shipping

• How long does it take my order to ship?
• How do I track my order?
• What is your shipping policy?

Returns and Exchanges

• Do I get money back or a credit for a return?
• My glasses arrived damaged. What do I do?
• What is your return policy?

Warranty

• What are your warranty policies?
• What is not covered by warranty?