Lydia Franklin
- Total activity 29
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 16
Articles
Recent activity by Lydia Franklin-
How long does it take my order to ship?
Our goal is to have your order delivered within 7 to 10 business days from the time you place your order (remote locations may take longer). We ship via Canada Post to ensure your order is delivere...
-
How do I track my order?
When your order ships, you will be sent an email confirmation which includes a tracking number and instructions on how to track your order online. Your order will remain trackable within 30 days ...
-
What is your shipping policy?
FYidoctors offers free shipping and handling on all orders. Orders can be shipped to an FYidoctors clinic for pick-up or delivered directly to you*. Our goal is to have your order delivered within ...
-
Do I get money back or a credit for a return?
Refunds will be processed in the same form of payment originally used for the purchase once the return shipment is received. Merchandise received without a receipt will be refunded in the same paym...
-
My glasses arrived damaged. What do I do?
We can help! You can either e-mail our customer service team at support@fyidoctors.com or call them at 1-855-960-3937. One of our customer care representatives will be more than happy to assist y...
-
What is your return policy?
We offer a 90-day satisfaction guarantee, which gives you a full refund. Returns are accepted either at a FYidoctors location or by contacting our customer service team at support@fyidoctors.com or...
-
How do I order lenses if I do not have a copy of my prescription?
If you are a patient of FYidoctors and have previously placed an order or registered through our clinics with one of our staff members, your prescription will automatically appear on the prescripti...
-
Do I need a prescription to place an order?
Yes. We require a valid prescription for every order because we are required by law to verify your prescription with your doctor. This helps to ensure you receive the correct vision correction meas...
-
How do I clean my lenses?
The best way to clean your lenses is to simply rinse them with lukewarm water and a mild dish soap. Dry them with a soft cloth. For day-to-day cleaning of light smudges, a few swipes of a microfi...
-
How can I visit your clinic?
We have over 250 clinics across the country. Visit our Find a Location page to find the location nearest you, along with their address, store hours and contact information.