Lydia Franklin
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Recent activity by Lydia Franklin-
What are your warranty policies?
Warranty on lenses: We offer a 1-year scratch warranty that covers any defects in materials or workmanship and Anti-Reflective warranty on lifting, peeling, orange peel effect, etc. We offer a one-...
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What is not covered by warranty?
Our warranty does not cover negligent damage or abuse inflicted on frame and lenses. Nor does it cover normal wear, tear, or breakage.
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How long does it take my order to ship?
Our goal is to have your order delivered within 7 to 10 business days from the time you place your order (remote locations may take longer). We ship via Canada Post to ensure your order is delivere...
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How do I track my order?
When your order ships, you will be sent an email confirmation which includes a tracking number and instructions on how to track your order online. Your order will remain trackable within 30 days ...
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What is your shipping policy?
FYidoctors offers free shipping and handling on all orders. Orders can be shipped to an FYidoctors clinic for pick-up or delivered directly to you*. Our goal is to have your order delivered within ...
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Do I get money back or a credit for a return?
Refunds will be processed in the same form of payment originally used for the purchase once the return shipment is received. Merchandise received without a receipt will be refunded in the same paym...
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My glasses arrived damaged. What do I do?
We can help! You can either e-mail our customer service team at support@fyidoctors.com or call them at 1-855-960-3937. One of our customer care representatives will be more than happy to assist y...
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What is your return policy?
We offer a 90-day satisfaction guarantee, which gives you a full refund. Returns are accepted either at a FYidoctors location or by contacting our customer service team at support@fyidoctors.com or...
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How do I order lenses if I do not have a copy of my prescription?
If you are a patient of FYidoctors and have previously placed an order or registered through our clinics with one of our staff members, your prescription will automatically appear on the prescripti...
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Do I need a prescription to place an order?
Yes. We require a valid prescription for every order because we are required by law to verify your prescription with your doctor. This helps to ensure you receive the correct vision correction meas...